Metabolic Health Solutions Digital Platform Practitioner Privacy Policy

Last updated on 18th Nov 2025

We know privacy matters. Here's how we protect your data as a health professional using our system and services.

For patients, see our Privacy Policy for Patients

In brief:

We collect your professional and commercial data to provide you with our services, marketing, and support. As a Practitioner, you are the primary custodian of your patients' health data and are responsible for handling their privacy requests. We use data to improve our system and services, and where your patient has opted-in, we may use their de-identified data for research. This policy outlines our mutual responsibilities.

1. We respect your privacy

Metabolic Health Solutions Pty Ltd (MHS) respects your right to privacy and is committed to safeguarding the privacy of our Practitioners and software application users. We adhere to the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

  • Personal Information means information we hold which is identifiable as being about you, the Practitioner.
  • Practitioner means a clinician, practitioner, or other health professional or health practice manager who creates a Client profile in or uses the METS_iQ system.
  • Client means a patient or user of digital health metabolic services as requested by you.

2. Collection of Practitioner Personal Information

MHS will, from time to time, receive and store Personal Information that you enter onto our METS_iQ digital health system or provide to us in other forms.

This information includes, but is not limited to:

  1. Your name, phone number, address, and email address.
  2. Your professional details, such as qualifications and AHPRA registration number.
  3. Commercial information, such as your clinic name, ABN, billing details, and business address.

We collect this information to create your account, provide you with our services, manage billing, and offer commercial service support and marketing.

3. Collection of Client (Patient) Personal Information

Our METS_iQ system is a tool for you to manage your Clients. We collect and store Client Personal Information (including sensitive health information) on your behalf and at your direction when you or your Client enter it into the system.

As the primary healthcare provider for your Client, you are responsible for ensuring you have obtained all necessary consents from your Client for the collection, use, and disclosure of their Personal Information within the METS_iQ system, in accordance with the Privacy Act 1988 (Cth) and the terms of the Metabolic Health Solutions Digital Platform Privacy Policy (for Patients).

4. How we use your Practitioner Information

MHS may use your Practitioner Personal Information for the following purposes:

  1. To provide you with our services, access to the METS_iQ system, and service support.
  2. To manage your account, billing, and contractual relationship with us.
  3. To contact you with information, system updates, and other communications relevant to your use of the service.
  4. To provide you with information about our products, services, and new features, including promotional and marketing materials (you may opt-out of marketing communications at any time).

5. How we use Client (Patient) Information

MHS uses Client Personal Information stored on our system primarily to enable you to provide your health services to that Client.

We may also use information you provide, including Client data and information you add when treating the patient (such as treatment notes or system usage patterns), in an aggregated or de-identified form to:

  1. Improve our system, software, and services.
  2. Develop new features and analytics.
  3. Enhance the overall service for both Practitioners and Clients.

Where a Client has provided their explicit, opt-in consent (as per the Metabolic Health Solutions Digital Platform Privacy Policy (for Patients)), we may use their de-identified information for research purposes with third-party academic institutions.

6. Disclosure of your Information

We may disclose your Practitioner Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

We may from time to time need to disclose personal information (including Practitioner or Client information) to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

7. Security of Information

MHS is committed to ensuring that all information you provide to us, including your own and your Clients', is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure, as detailed in our Patient Privacy Policy.

8. Your Obligations to Your Clients (Patients)

As the primary healthcare provider with a direct relationship with the Client, you are the principal custodian of your Client's Personal Information.

You are responsible for adhering to the Privacy Act 1988 (Cth) and are the first point of contact for all Client privacy matters. This includes handling your Client's requests for access to, or correction of, their Personal Information, as well as managing any privacy complaints they may have, as outlined in the Metabolic Health Solutions Digital Platform Privacy Policy (for Patients).

9. Your Obligation to Assist MHS

In the event a Client lodges a privacy request or complaint directly with MHS, and we are legally required to respond, you agree to provide MHS with all reasonable and timely assistance to help us meet our obligations under the Privacy Act 1988 (Cth). This obligation applies where the Client's request has not already been satisfied by you.

10. Access to your Practitioner Information

You may request details of the Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of your information or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected].

11. Complaints about privacy

If you have any complaints about our privacy practices regarding your Practitioner Information, please send details of your complaints to [email protected] or via mail to Unit 7, 12 Brodie Hall Drive, Bentley, Western Australia, 6102. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Software Application and Web Forms

13.1. When you use our Application or Web Forms

When you use our application we may collect certain information such as your device ID, IP address, operating system, the type of internet browsers you use, and information about the way you use the Application or Web Form. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

13.2. Cookies

We may from time to time use cookies on our software application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your device. Most devices automatically accept cookies however you can manage cookie preferences in your browser settings. However, this may prevent you from taking full advantage of our application. We do not use tracking cookies without your consent.

13.3. Third parties

Our software application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that MHS is not responsible for the privacy practises of other such applications or websites.